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Article
Publication date: 9 April 2024

M A Shariful Amin, Vess L. Johnson, Victor Prybutok and Chang E. Koh

The purpose of this research is to propose and empirically validate a theoretical framework to investigate the willingness of the elderly to disclose personal health information…

Abstract

Purpose

The purpose of this research is to propose and empirically validate a theoretical framework to investigate the willingness of the elderly to disclose personal health information (PHI) to improve the operational efficiency of AI-integrated caregiver robots.

Design/methodology/approach

Drawing upon Privacy Calculus Theory (PCT) and the Technology Acceptance Model (TAM), 274 usable responses were collected through an online survey.

Findings

Empirical results reveal that trust, privacy concerns, and social isolation have a direct impact on the willingness to disclose PHI. Perceived ease of use (PEOU), perceived usefulness (PU), social isolation, and recognized benefits significantly influence user trust. Conversely, elderly individuals with pronounced privacy concerns are less inclined to disclose PHI when using AI-enabled caregiver robots.

Practical implications

Given the pressing need for AI-enabled caregiver robots due to the aging population and a decrease in professional human caregivers, understanding factors that influence the elderly's disclosure of PHI can guide design considerations and policymaking.

Originality/value

Considering the increased demand for accurate and comprehensive elder services, this is the first time that information disclosure and AI-enabled caregiver robot technologies have been combined in the field of healthcare management. This study bridges the gap between the necessity for technological improvement in caregiver robots and the importance of transparent operational information by disclosing the elderly's willingness to share PHI.

Article
Publication date: 1 May 2007

Chang E. Koh, Kyungdoo “Ted” Nam, Victor R. Prybutok and Seogjun Lee

The internet has become a ubiquitous technology for business and it possesses the potential to make the concept of value chain into a more attainable reality. The purpose of this…

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Abstract

Purpose

The internet has become a ubiquitous technology for business and it possesses the potential to make the concept of value chain into a more attainable reality. The purpose of this paper is to conjecture that the way the internet is utilized and the extent to which the internet impacts business performance vary from country to country. The paper aims to compare two countries regarding the pattern of internet utilization, the impact of the internet on organizational performance, and the readiness for the internet from the value chain perspective.

Design/methodology/approach

A survey study was conducted with CIOs and IS directors in the USA and South Korea. A research instrument was developed by adopting and revising two existing instruments on IT value chain and on business internet practices.

Findings

The findings suggest that the two countries are more similar in the way they utilize the internet than anticipated despite discernable differences observed in some areas of internet utilization. The study also provides an empirical evidence for the connection between the organization's readiness for the internet and the impact of the internet on organizational performance.

Research limitations/implications

Varying sampling and data collection processes between the two countries may have introduced unintended bias to the study.

Practical implications

The findings of the study provide empirical evidence that the internet has become a truly global business tool that makes the concept of value chain an achievable reality.

Originality/value

This comparative study makes a unique contribution for both academicians and practitioners to gain a better understanding how the internet is adopted and utilized in different countries and to chart a course to capitalize on the technology from a value chain perspective.

Details

Industrial Management & Data Systems, vol. 107 no. 4
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 January 2006

Chang E. Koh, Victor R. Prybutok, Sherry Ryan and Bashorat Ibragimova

The purpose of the study is to examine how information technology, strategic planning processes, and people interact in an emerging e‐government environment.

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Abstract

Purpose

The purpose of the study is to examine how information technology, strategic planning processes, and people interact in an emerging e‐government environment.

Design/methodology/approach

A discriminant model was developed to test the ability to distinguish between the perceptions of high and low importance of six major e‐government functions as a function of a four‐item strategic e‐government readiness scale. An empirical study of a municipal government supported the discriminant model.

Findings

Government agencies must evaluate how strategic e‐government plans are developed, communicated, and integrated into the work environment. Without the proper understanding of the importance of e‐government initiatives, employees do not place high value on e‐government initiatives.

Research limitations/impli‘cations

This study focuses on one group of stakeholders, employees. Future studies might consider other interested parties, like citizens, business partners, and other government organizations. Future researchers could also compare various municipalities and identify those that are successful in implementing e‐government initiatives and explore the factors that contribute to that success.

Practical implications

Government agencies must ensure that their IT plans are aligned with business strategies as they attempt to expand their e‐government services. It is also important that the content and organizational importance of the strategic plans be effectively communicated to employees.

Originality/value

This study contributes to the current body of knowledge on e‐government by facilitating understanding and measurement of e‐government models.

Details

Business Process Management Journal, vol. 12 no. 1
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 25 May 2010

Kwang So Park, Chang E. Koh and Kyungdoo “Ted” Nam

Radio frequency identification (RFID) is an important technology for many aspects of business including supply chain management (SCM). The global implications of RFID necessitate…

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Abstract

Purpose

Radio frequency identification (RFID) is an important technology for many aspects of business including supply chain management (SCM). The global implications of RFID necessitate cross‐national studies of the technology. The purpose of this paper is to conjecture that the way RFID is perceived and implemented and the extent to which RFID impacts business performance will vary from country to country. Using data collected from firms located in the USA and South Korea, the two countries' views regarding the intrinsic attributes, the perceived benefits and risks, and the strategic impact on business performance of implementing RFID are compared.

Design/methodology/approach

The authors developed a research instrument to assess the perception of the importance of RFID, the benefits and risks of RFID, and the perceived impact of RFID on business performance. The authors used the instrument to survey executives and managers in the USA and South Korea.

Findings

The paper did not find any discernable difference between the two countries in terms of the perception of the importance of RFID, the benefits and risks of RFID, and the perceived impact of RFID on business performance. This shared perception of RFID may be viewed a sign of readiness of the technology to become a global business tool.

Research limitations/implications

The varying sampling and data collection processes between the two countries may have introduced unintended bias to the study. The paper's scope may not have addressed all of the technical, organizational, cultural, and political issues that may have influenced the outcome.

Practical implications

The findings of the study provide empirical evidence that RFID has become a comprehensive business tool to assist more seamless global SCM.

Originality/value

This unique comparative study is a useful contribution for both academicians and practitioners to gain a better understanding of how RFID technology is perceived by firms in different countries. The paper also helps companies improve their RFID strategies in the global market by recognizing different perceptions and approaches to implementing RFID.

Details

Industrial Management & Data Systems, vol. 110 no. 5
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 November 2003

Shin‐Ping Liu, Dennis Tucker, Chang E. Koh and Leon Kappelman

E‐commerce offers speed, convenience, and often cost‐effectiveness for today’s busy shoppers, but many e‐commerce sites are still too hard to use. The problem with e‐commerce…

5928

Abstract

E‐commerce offers speed, convenience, and often cost‐effectiveness for today’s busy shoppers, but many e‐commerce sites are still too hard to use. The problem with e‐commerce sites is that the controls and organization are different for each site. This research investigates how an individual’s perceptions of key beliefs surrounding the use of the e‐commerce site with the standard user interface would influence the individual’s decision to accept these e‐commerce sites for online shopping purposes. This study applies the Technology Acceptance Model (TAM) identifying components of usefulness and ease of use that predict user attitude toward the usage of the standard user interface. The research uses a Web‐based survey and employs TAM with path analysis to identify features of the standard user interface that might contribute to its usefulness and ease of use. It thus provides insights into the usefulness and ease of e‐commerce sites for developers, practitioners as well as researchers.

Details

Industrial Management & Data Systems, vol. 103 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 January 2005

Chang E. Koh and Kyungdoo “Ted” Nam

This study explores the relevance of the value chain concept in internet‐driven business and assesses the extent to which businesses utilize the internet from a value chain…

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Abstract

Purpose

This study explores the relevance of the value chain concept in internet‐driven business and assesses the extent to which businesses utilize the internet from a value chain perspective. It attempts to answer the following three questions: is the value chain concept relevant and applicable to the internet as a means of understanding the internet? To what extent do organizations utilize the internet according to a value chain perspective? Does the business use of the internet change over time?

Design/methodology/approach

To answer these questions, a longitudinal survey study was conducted over a two‐year period. The first study collected data from 110 firms on the way they utilize the internet. Two years later, a similar survey was conducted with 70 firms using the same instrument used in the first study.

Findings

The study provided empirical support for the use of the value chain concept as a viable taxonomy for assessing the level of adoption of the internet. The study also provided a time‐lapsed glimpse of how organizations evolve in adopting the internet.

Research limitations/implications

One of the shortcomings of the study is in the sampling process, although various measures were taken to ensure that the data represent a wide range of organizations, so that the findings can be reasonably generalizable.

Practical implications

The most important practical contribution of the study is that it provides practitioners with a tool to systematically plan and deploy an ever‐increasing array of internet applications. The internet value chain model should provide organizations with a strategic and macro perspective to evaluate and manage various internet applications.

Originality/value

An important contribution of this study is that it empirically observed the evolution of the internet practices in business according to the value chain framework. There has been plenty of anecdotal evidence of changes in the way business utilizes the internet, but no study has empirically assessed these changes systematically based on a theoretical framework. The study provides a valuable theoretical framework for researchers to continuously accumulate knowledge on the use of the internet in business.

Details

Industrial Management & Data Systems, vol. 105 no. 1
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 25 September 2009

Se Hun Lim and Chang E. Koh

The purpose of this paper is to investigate how organizations perceive the impact of radio frequency identification (RFID) on business performance in relation to the perceived…

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Abstract

Purpose

The purpose of this paper is to investigate how organizations perceive the impact of radio frequency identification (RFID) on business performance in relation to the perceived technology‐organization fit and the perceived risk of the technology.

Design/methodology/approach

A survey is conducted with professionals involved in RFID implementation initiatives in their organizations. The survey results in usable responses from 350 firms. The survey instrument consists of questions for demographics, organizational fit factors, risk factors, and expected performance measures.

Findings

The results suggest that management of organizational fit factors in connection with perceived risk levels has a significant effect on the perceived impact of RFID on business performance.

Research limitations/implications

The sampling process is not completely scientific and random. As a result, some findings may not be applicable to the general population. Another limitation of the paper is that most research constructs and variables measure perceptions and expectations of respondents rather than objective, factual data.

Practical implications

This paper identifies several organizational factors that the company must assess prior to implementing RFID to ensure that the technology is properly aligned with its business. This paper should also help managers better understand various risk issues associated with RFID.

Originality/value

Few studies have systematically looked into these organizational and risk factors for successful RFID implementation. This empirical study should make a significant contribution for the research and practitioner communities by systematically and empirically investigate organizational and risk factors for adopting RFID and their impact on business performance.

Details

Industrial Management & Data Systems, vol. 109 no. 8
Type: Research Article
ISSN: 0263-5577

Keywords

Article
Publication date: 1 June 2012

Yu “Andy” Wu, Victor R. Prybutok, Chang E. Koh and Bartlomiej Hanus

Radio frequency identification (RFID) can bring a lot of benefits to supply chain management. However, privacy issues caused by RFID surface constantly and can impede widespread…

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Abstract

Purpose

Radio frequency identification (RFID) can bring a lot of benefits to supply chain management. However, privacy issues caused by RFID surface constantly and can impede widespread implementation of RFID. The purpose of this paper is to propose a theoretical model to explicate the construct of concern for information privacy (CFIP).

Design/methodology/approach

The authors review and synthesize the extant and pertinent literature on RFID and privacy issues. Starting with previous theorization of CFIP, its four constituent dimensions are examined – collection, unauthorized secondary use, improper access, and errors – within the context of RFID‐related privacy issues.

Findings

The authors situate CFIP within a nomological model, which advances that: awareness of the RFID technology itself, awareness of information security risks entailed by RFID use, and awareness of privacy protective measures are direct antecedent to CFIP; and CFIP directly influences a person's trust in the RFID technology.

Social implications

Users' concern about privacy is a major impediment to wide‐spread use of RFID. From a societal perspective, the business advantages of RFID technologies should not be gained at the expense of citizens' privacy. This research helps to determine the proper management of privacy issues involved in RFID implementations.

Originality/value

Although there has been some technical discussion of privacy protection measures related to RFID, academic theorization of privacy issues at the human‐societal level is lacking in comparison. With this paper, the authors contribute to remedying this insufficiency.

Details

Business Process Management Journal, vol. 18 no. 3
Type: Research Article
ISSN: 1463-7154

Keywords

Article
Publication date: 29 November 2018

Sangita Dutta Gupta, Ajitava Raychaudhuri and Sushil Kumar Haldar

Information Technology has transformed the banking sector with respect to various systems and processes. Banks have adopted various measures to quicken their business activity and…

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Abstract

Purpose

Information Technology has transformed the banking sector with respect to various systems and processes. Banks have adopted various measures to quicken their business activity and also save cost and time. That is why there has been large requirement of IT in the banking sector. The question arises whether this investment is enhancing the profitability of the bank or not. The purpose of this paper is to examine the presence of profitability paradox in Indian Banking Sector.

Design/methodology/approach

Data are collected from ten nationalized banks and three private sector banks from 2006 to 2013. The impact of IT expenditure on return on assets and profit efficiency is examined. Profit efficiency is determined using Stochastic Frontier Analysis. Data are collected from annual reports of the banks. Data on IT expenditure are collected through Right to Information Act 2005. Correlation and Panel Regression are used to investigate the relationship between IT expenditure and ROE or Profit Efficiency.

Findings

The findings of the paper confirm the presence of profitability paradox in the Indian Banking sector.

Research limitations/implications

Extension of this study to other developing countries of the world will help to identify if any common pattern is there among the developing countries as far as productivity or profitability paradox is concerned.

Originality/value

There are some studies on the impact of IT on the banking sector in USA and Europe. This type of study however is rare in the context of India or for that matter other developing countries. Therefore, this paper will add new dimension to the existing literature and pave the way for future research in this area.

Details

International Journal of Emerging Markets, vol. 13 no. 5
Type: Research Article
ISSN: 1746-8809

Keywords

Article
Publication date: 7 March 2016

Hag-min Kim and Ho-hyung Lee

E-Trade (paperless trade or cross-border e-commerce in B2B format) does not necessarily show positive results. The purpose of this paper is to conceptualize why and how such…

Abstract

Purpose

E-Trade (paperless trade or cross-border e-commerce in B2B format) does not necessarily show positive results. The purpose of this paper is to conceptualize why and how such happens and furthermore, has two research purposes. First is to explain why studies in e-Trade performance show controversial results, such as some showing positive while others are not. Second is to investigate the relationship among research constructs such as e-Trade benefits, e-Trade use, asset specificity, and exporting firm’s capability.

Design/methodology/approach

This study considers multiple dimensions and evolutionary perspective of e-Trade performance. Structural equation model adopts the measures of firm’s capability, e-Trade use, and benefits to analyze e-Trade performance. Performance was divided into organizational net benefits (ONB) and industrial net benefits. Several hypotheses were suggested to test the relationship among the variables in the model. Basic moderator effect represented as an interaction between asset specificity and other constructs. In total, 295 exporting firms have participated in the survey and their responses were utilized for analysis.

Findings

This study shows that e-Trade performance should consider maturity as well as multiple stages among constructs. Critical paths were found among capability factors, process use (PU), ONB, and asset specificity. Results also show that information capability and marketing capability (MC) are determinant factors on e-Trade performance. In addition, MC and level of PU are read to be determinant factors of ONB. Furthermore, small and medium-sized enterprises’ (SMEs’) asset specificity, with level of capability and e-Trade use moderates their e-Trade performance.

Research limitations/implications

Asset specificity of SMEs has to be managed in a positive direction. Government’s e-Trade supporting programs for SMEs should be transformed in a way that can foster the growth of capability and self-sustainment. It reads to be inevitable to amend the current characteristics of e-Trade services. Furthermore, developing a specialized e-Trade service for large firms will also be in need. And utilizing exporting firm’s financial data would be more advisable testing the hypotheses.

Originality/value

Most works in information system as well as in e-Trade area report controversial performance results and this paper suggests an alternative model by combining asset specificity into capability and e-Trade use. Study on e-Trade performance is complicated and needs to consider multiple dimensions as well as their stages. This study envisions firm’s capability, asset specificity and at the same time contributes in e-Trade benefits.

Details

Journal of Korea Trade, vol. 20 no. 1
Type: Research Article
ISSN: 1229-828X

Keywords

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